Delete your VibeFree account

How to delete your VibeFree account and the data held with it, on the website and in the VibeFree Android app. VibeFree is operated by TapTapPay Ltd. You do not need to have the app installed to delete your account.

On the website

• Sign in at vibefree.dev.
• Open the account menu and choose Data controls.
• Under Delete your account, enter your password and confirm.

In the Android app

• Open Settings.
• Under Data controls, tap Export, freeze or delete.
• Under Delete your account, enter your password, tap Delete my account and confirm.

By email

If you cannot sign in, email [email protected] from the address registered to your account with the subject "Delete my account". We confirm the request with you and delete or anonymise your data within 30 days of confirming it.

What is deleted

• Your name, email address and login credentials - erased immediately, and you can no longer sign in.
• Your conversations, artifacts, designs, uploaded media and assistant memories.
• Links you have shared, signed-in device sessions and push notification tokens.

What is kept, and for how long

• Financial records (advertiser payments and referral withdrawals) - for as long as UK tax law requires, currently six years.
• Bank-account fingerprints from referral withdrawals - kept after closure to prevent referral fraud; they cannot be reversed into your bank details.
• Usage and ad campaign statistics - kept in aggregated form, anonymised so they can no longer be linked to you.

See section 5 of the Privacy Policy for the full retention schedule.